Return and Refund Policy

 

Our Warranty

All products come with a FREE replacement warranty for 7 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 7 days of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 7 days of delivery. We will arrange to deliver the correct items or a replacement
For defective or faulty products, please take photos or videos and email us via Contact us  - we will replace immediately
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

RETURNS & REFUNDS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

In order to receive a replacement, please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a replacement. Products can only be returned if they are damaged in transit.
You may contact by emailing us via Contact us form with the detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receivea return address of the closest warehouse where you can mail the product you would like to return.
To ensure that your replacement reaches us, please use a traceable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please make sure you send the item back as a gift as we don't cover customs fees for returns)
Upon the receipt of your package, your products will be examined and a replacement will be sent ASAP.

At Goodlifebean, our Product Research Team dedicates extensive time and effort to carefully select products that we believe our customers will truly love. Each item is chosen based on market demand, current trends, and overall popularity.

We kindly ask for your understanding that running a small business involves various costs. Therefore, we encourage our valued customers to thoroughly research the products they are interested in and ensure they meet their needs before making a purchase. If you feel that our product may not be the right fit, we recommend reconsidering your order.

While we strive for customer satisfaction, we must emphasize that all sales are final. Due to the operational costs already incurred, we are unable to offer refunds.

Note: Once your refund has been approved and processed, the amount will be credited back to your original payment method within 5-7 business days.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@goodlifebean.com

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed. 

We work hard with manufacturers to process your order quickly and efficiently, so you receive your product as soon as possible.  Orders cannot be interrupted once they have been placed. We process orders as soon as we receive them so cancellations are not possible.

If you forgot to add something to your order before it was placed, please place a separate order for the additional item.  It will ship to you in separate packaging, and will have its own unique order number and tracking link.

 At Goodlifebean, we pour our hearts into designing plushies and gifts that bring joy and warmth to our customers. Each item is hand-picked to reflect market trends and meet customer demand. We kindly ask that you double-check your order to make sure it's perfect for you before purchase. As a small business, we have to treat all sales as final, and unfortunately, refunds aren’t possible incase of dissatisfaction.

CANCELATION POLICY

Once an order has been shipped, we regret to inform you that we are unable to accommodate cancellation requests. However, we provide customers with the option to cancel within a designated window. The cancellation timeframe extends to 6 hours following the placement of an order. To cancel your order, please contact us at hello@goodlifebean.com.

Orders cannot be cancelled once they are out for delivery.

Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great services. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.